Lost significant performance after some update

Discussion in 'Installation and Configuration of Parallels Desktop' started by jelmer1, Nov 6, 2023.

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  1. jelmer1

    jelmer1 Bit poster

    Messages:
    2
    I use 3DS MAX extensively on my Macbook Pro M2 Max.
    Recently, performance has become rubbish, clicking anywhere takes a full second before the UI responds. I suspect this is because I recently updated parallels, but I can't remember from what version.
    Is there a way to revert? How can I find out what version I was on prior to updating? What change could have caused the bad performance?
     
    jelmer1, Nov 6, 2023
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    381
    Hello Jelmer,

    To aid us with troubleshooting this issue, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this e-mail.

    Additionally,

    1. Please use the link below to download and install the build 19.0 of Parallels Desktop using this link:
    https://download.parallels.com/desktop/v19/19.0.0-54570/ParallelsDesktop-19.0.0-54570.dmg

    (When prompted to update to the latest version, kindly do not update to the latest build and use the current version).
    Let us know if the issue is present in the above build.

    2. If the issue is not present in the Parallels Desktop 19.0 build, while reproducing the issue, collect an additional technical report (right-click the Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this email.
     
    Adeboye Adeotan, Nov 6, 2023
    #2

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