Windows 11 Crashing due to a critical graphical issue

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by SergioC10, Feb 21, 2023.

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  1. SergioC10

    SergioC10 Bit poster

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    Hi everyone,
    I have installed Windows 11 with Parallels desktop 18.1 on my iMac M1, i wanted to try and play GTA5 but when the initial mission starts I get to the first explosion and then my whole VM crashes due to a critical graphic problem... Does anyone know how to solve this?
     
    SergioC10, Feb 21, 2023
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    381
    Hello SergioC10,

    To help us understand this issue better, kindly perform the following steps:

    1. Reproduce the issue.
    2. Collect a technical report (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this post.
     
    Adeboye Adeotan, Feb 22, 2023
    #2
  3. PranavK3

    PranavK3 Bit poster

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    420998409
     
    PranavK3, Mar 19, 2023
    #3
  4. AmaanA

    AmaanA Bit poster

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    5
    i am having the same issue while running gta 5 on my mb pro m1 max
     
    AmaanA, Mar 23, 2023
    #4
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    381
    Hello PranavK3,

    Thank you for the provided data.
    We have created a ticket to assist you with this issue and will provide further communication to you at p*****e@gmail.com.

    Best regards.
     
    Adeboye Adeotan, Mar 23, 2023
    #5
  6. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    381
    Hello AmaanA,

    Kindly provide us with a technical report by performing the following steps:

    1. Reproduce the issue.
    2. Collect a technical report (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this post.

    Thank you.
     
    Adeboye Adeotan, Mar 23, 2023
    #6
  7. AmaanA

    AmaanA Bit poster

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    5
    421298321
     
    AmaanA, Mar 24, 2023
    #7
  8. AmaanA

    AmaanA Bit poster

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    Hello i am still waiting for your reply
     
    AmaanA, Mar 27, 2023
    #8
  9. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    381
    Hello AmaanA,

    Thank you for the provided data.
    We have created a ticket to assist you with this issue and will provide further communication to you at a**********6@gmail.com.
     
    Adeboye Adeotan, Mar 28, 2023
    #9
  10. AaronS20

    AaronS20 Bit poster

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    3
    Hello, I am having this exact same issue as well.
    I have sent several technical reports. The most recent report's ID is 421776636
     
    AaronS20, Mar 29, 2023
    #10
  11. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    545
    Hello,

    As per the report provided, Parallels Desktop App Store Edition is installed, to verify if the issue is not persisting in the current Parallels Desktop 18 latest build, kindly follow the below steps:
    1. Make sure that the Virtual Machine is Shutdown (Actions on top of the mac menu bar > select Shutdown).
    2. Quit Parallels Desktop by right-clicking on Parallels Desktop icon on the dock and select "Quit".
    3. Open your "Applications" folder and drag the Parallels Desktop icon into the "Trash".
    4. Empty the "Trash".
    5. Reboot your Mac.
    6. Download the latest build of Parallels Desktop 18 from this link: https://download.parallels.com/desktop/v18/18.2.0-53488/ParallelsDesktop-18.2.0-53488.dmg
    7. Double-click on the installer to install Parallels Desktop 18.
    8. Run the virtual machine.
    9. Reinstall Parallels Tools: in the top menu click Actions > Reinstall Parallels Tools, wait for the installation to finish, restart the virtual machine.
    10. Verify if issue still persists.

    Let us know about the result please.
    If the issue still persists, please collect an additional technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply.
     
    Pramesh Boodadoo, Mar 30, 2023
    #11
  12. AaronS20

    AaronS20 Bit poster

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    It is still happening. 421848135
     
    AaronS20, Mar 30, 2023
    #12
  13. JieD1

    JieD1 Bit poster

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    Hello I have the same issue here. My report ID: 421850829
     
    JieD1, Mar 30, 2023
    #13
  14. JieD1

    JieD1 Bit poster

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    My laeset report ID: 421903175
     
    JieD1, Mar 31, 2023
    #14
  15. AmaanA

    AmaanA Bit poster

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    5
    hello i am still having the issue here is my id : 421921807
     
    AmaanA, Mar 31, 2023
    #15
  16. AaronS20

    AaronS20 Bit poster

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    3
    Hello, have there been any updates on this? Very frustrating that I paid $120 for the Desktop version of Parallels for the sole purpose of being able to play GTA 5.
     
    AaronS20, Apr 3, 2023
    #16
  17. AmaanA

    AmaanA Bit poster

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    not yet they said they are working on it so gotta wait for a while
     
    AmaanA, Apr 4, 2023
    #17
  18. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    512
    Thank you. In your case, I'd advise you to shut down the virtual machine and remove all boot flags from the configuration settings of the virtual machine (Hardware tab > Boot order > Advanced > Boot flags).
    Start the machine again and check.
     
    Mikhail Ushakov, Apr 5, 2023
    #18
  19. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    512
    Same advice here:
    Shut down the virtual machine and remove all boot flags from the configuration settings of the virtual machine (Hardware tab > Boot order > Advanced > Boot flags).
    Start the machine again and check.

    PS: it'd be very helpful for us to know where you've found the system flag and why you load the virtual machine with it.
     
    Mikhail Ushakov, Apr 5, 2023
    #19
  20. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    512
    This crash has already been submitted to our Engineering Team to review it. Unfortunately, we have no solution yet.
     
    Mikhail Ushakov, Apr 5, 2023
    #20
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